UN-Habitat Operations Manual

Welcome to UN-Habitat’s online Operations Manual.

As an ISO 9000 compliant United Nations Secretariat, UN-Habitat takes the provision and sharing of corporate operations information and guidance to staff, consultants and relevant affiliates very seriously. Transparent, accountable and efficient operations are also critical and this operations manual is one of many ways the organization is working hard to deliver this.

The information here provides staff, consultants and affiliates with relevant procedures, processes and policies that underpin our business operations incorporating our global and head quarter operations as well as our regional offices and country level operations, programme and project cycle steps and managing agreements with partners and donors amongst others.

Our Business Model

Our Business model operates on a four-year strategic plan cycle with annual programmes of work. This forms the basis of our programme and project development across all scales of the organization.

Ethics, transparency and accountability are fundamental to our operations. The Human Rights Based Approach, Results Based Management, Environmental and Social Safeguards and Environmental Assessments underpin all our work.

Other key information and links

View our ISO 9000 Certificate here

View the UN-Habitat Strategic Plan here

View the History, Mandate and role of UN-Habitat in the UN System here

Relevant UN Mandates and Resolutions that underpin our work

Topics

Our Strategic Planning and Programme of Work process

Headquarters operations –

  • Core functions of HQ
  • SP/ programme of work generated projects (MOUs, legal considerations, PRC)
  • Donor initiated projects (MOUs, legal considerations, PRC)

Regional Operations

  • Core functions of regional offices
  • How they work and key structures and policies
  • SP/ programme of work generated projects (MOUs, legal considerations, PRC)
  • Donor initiated projects (MOUs, legal considerations, PRC)
  • Human resources

Country level operations –

  • How they work and key structures and policies
  • SP/ programme of work generated projects (MOUs, legal considerations, PRC)
  • Country/donor-initiated projects (MOUs, legal considerations, PRC)
  • Human resources

Contribution Agreements for Donors – to be uploaded by June 30

Agreements of Cooperation for Implementing Partners - to be uploaded by June 30

Programme development

  • Programme development overview (should refer back to HRBA)
  • SP/ programme of work generated projects (MOUs, legal considerations, PRC)
  • Programme management (Including reporting lines, risk management, financing, etc)
  • Joint and multi-agency programming  - several agencies working together - GLTN
  • Country/donor-initiated projects (MOUs, legal considerations, PRC) – as part of the UN system delivering as one (we need guidance on this - )

The project life cycle

  • Project design
  • Project management cycle overview (include reference to HBRA)
  • Inception and inception phase (identification and design, risk management, environmental and social safeguards)
  • Project formulation phase (appraisal and final draft)
  • Approval phase (document approval and funding)
  • Implementation and project management phase
  • Monitoring
  • Evaluation (project completion, lessons learnt, knowledge management
  • Project closure (includes financial closure and knowledge management)
  • Communication components

Monitoring and Evaluation functions

Audit and Oversight functions

Knowledge management functions

Communication functions

Property and assets management

Key Business Processes

  • Business processes
  • Human Resource overview
  • Key expectations of staff (code of conduct, mandate of the UN etc)
  • Key Partners (UNOPS, UNON)
  • Key platforms (UMOJA, PAAS)
  • Project Management Administrators
  • Project Management Officers

Focal Points